{"id":3429,"date":"2021-09-21T05:26:29","date_gmt":"2021-09-21T05:26:29","guid":{"rendered":"https:\/\/staging.evincedev.com\/blog\/?p=3429"},"modified":"2023-10-03T11:41:09","modified_gmt":"2023-10-03T11:41:09","slug":"enhancing-ecommerce-shopping-experience-with-chatbots","status":"publish","type":"post","link":"https:\/\/staging.evincedev.com\/blog\/enhancing-ecommerce-shopping-experience-with-chatbots\/","title":{"rendered":"Enhancing ecommerce shopping experience with Chatbots"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Chatbots are not new in ecommerce. Major retailers have been using chatbots for years now. However, many businesses are still figuring out how (and if) chatbots help enhance the ecommerce shopping experience. Since you are reading this, I\u2019m assuming you, too, have a similar question. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this article, we will discuss:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What are chatbots?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Why do you need chatbots (with statistics)?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Present and future of chatbots<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How do chatbots help improve customer experience and shopping experience?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How can chatbots help boost <\/span><span style=\"font-weight: 400;\">ecommerce<\/span><span style=\"font-weight: 400;\"> conversions?<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Let\u2019s get started.\u00a0<\/span><\/p>\n<h2 id=\"what-are-chatbots\"><b>What are chatbots?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Chatbots are an application that uses natural language processing (NLP) to communicate with customers. They can interact based on a set of predefined conditions, triggers, and events.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Though chatbots serve a variety of purposes, they are primarily used in customer service. They provide answers to simple questions and doubts, even outside your business hours.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are various benefits of using chatbots for business, such as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">They provide consistent responses every time.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">They can respond to customers\u2019 queries immediately, irrespective of the time or day of the week.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">They help you collect critical customer data, such as customers\u2019 requirements and expectations.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Offers personalized experiences to customers.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Automates day-to-day business processes and enables your support agent to concentrate on more complex issues.\u00a0<\/span><\/li>\n<\/ul>\n<h3 id=\"chatbot-stats\"><b>Chatbot stats<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">These statistics indicate the importance of chatbots and why you should implement them on your ecommerce website.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Have a look at <\/span><a href=\"https:\/\/99firms.com\/blog\/chatbot-statistics\/#gref\" target=\"_blank\" rel=\"nofollow\"><span style=\"font-weight: 400;\">chatbots statistics from 99firms<\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/a><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Chatbots are predicted to drive ecommerce transactions worth $122 billion by 2023.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">By 2023, chatbots will save 2.5 billion hours for businesses and consumers.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">74% of shoppers say they use conversational bots to research or buy products.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">90% of businesses report faster complaint resolution with the use of chatbots for customer service.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Now combine the above stats with the facts from FinancesOnline.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">69% of customers prefer chatbots for receiving an instant response.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">41% of consumers believe chatbots provide a better customer experience.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">67% of US millennials purchase from brands through a chatbot.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Now that you know the importance of chatbots, it\u2019s high time to implement them in your online store. EvinceDev can help you with <\/span><a href=\"https:\/\/evincedev.com\/ecommerce-web-development\/\" target=\"_blank\" rel=\"nofollow\"><span style=\"font-weight: 400;\">ecommerce web development<\/span><\/a><span style=\"font-weight: 400;\"> and chatbot implementation.\u00a0<\/span><\/p>\n<h3 id=\"chatbots-now-and\"><b>Chatbots Now and In Our Future<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Consumers expect to find the information they are looking for in a click. When this isn\u2019t possible, the frustration increases, leading to a loss of sales.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A business insider report predicts that consumer retail spends via chatbots globally will reach $142 billion by 2024, up from $2.8 billion in 2019.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Additionally, an Oracle survey indicates that more than 80% of businesses said they currently use or are planning to use chatbots by 2020. Another survey shows that chatbot usage increased by 92.5% from 2019 to 2020.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These numbers show that the use of chatbots will only increase in the coming years and become an integral part of every ecommerce business.\u00a0<\/span><\/p>\n<h2 id=\"how-can-chatbots\"><b>How can chatbots improve customer experiences?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">In a recent survey conducted by Drift, Audience, Salesforce, and Clever, they asked thousands of customers to evaluate their online experience. The top five most frustrating things about the online experience are:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sites hard to navigate (34%).<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Can\u2019t get answers to simple questions (31%).\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Basic details about a business are hard to find (28%).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It takes too long to find services (27%).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Poorly designed smartphone apps (26%).\u00a0<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3430 size-full\" src=\"https:\/\/staging.evincedev.com\/blog\/wp-content\/uploads\/2021\/09\/3-1.jpg\" alt=\"Problems with traditional online experience\" width=\"1200\" height=\"628\" srcset=\"https:\/\/staging.evincedev.com\/blog\/wp-content\/uploads\/2021\/09\/3-1.jpg 1200w, https:\/\/staging.evincedev.com\/blog\/wp-content\/uploads\/2021\/09\/3-1-300x157.jpg 300w, https:\/\/staging.evincedev.com\/blog\/wp-content\/uploads\/2021\/09\/3-1-1024x536.jpg 1024w, https:\/\/staging.evincedev.com\/blog\/wp-content\/uploads\/2021\/09\/3-1-150x79.jpg 150w, https:\/\/staging.evincedev.com\/blog\/wp-content\/uploads\/2021\/09\/3-1-768x402.jpg 768w, https:\/\/staging.evincedev.com\/blog\/wp-content\/uploads\/2021\/09\/3-1-120x63.jpg 120w, https:\/\/staging.evincedev.com\/blog\/wp-content\/uploads\/2021\/09\/3-1-750x393.jpg 750w, https:\/\/staging.evincedev.com\/blog\/wp-content\/uploads\/2021\/09\/3-1-1140x597.jpg 1140w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The good thing is customer service chatbots solve a majority of these problems. They help provide quick answers in an emergency, resolve a complaint, find a human customer service assistant (for complex queries), and get ideas for purchases.\u00a0<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3431 size-full\" src=\"https:\/\/staging.evincedev.com\/blog\/wp-content\/uploads\/2021\/09\/2-2.jpg\" alt=\"Chatbot Predictions\" width=\"1200\" height=\"628\" srcset=\"https:\/\/staging.evincedev.com\/blog\/wp-content\/uploads\/2021\/09\/2-2.jpg 1200w, https:\/\/staging.evincedev.com\/blog\/wp-content\/uploads\/2021\/09\/2-2-300x157.jpg 300w, https:\/\/staging.evincedev.com\/blog\/wp-content\/uploads\/2021\/09\/2-2-1024x536.jpg 1024w, https:\/\/staging.evincedev.com\/blog\/wp-content\/uploads\/2021\/09\/2-2-150x79.jpg 150w, https:\/\/staging.evincedev.com\/blog\/wp-content\/uploads\/2021\/09\/2-2-768x402.jpg 768w, https:\/\/staging.evincedev.com\/blog\/wp-content\/uploads\/2021\/09\/2-2-120x63.jpg 120w, https:\/\/staging.evincedev.com\/blog\/wp-content\/uploads\/2021\/09\/2-2-750x393.jpg 750w, https:\/\/staging.evincedev.com\/blog\/wp-content\/uploads\/2021\/09\/2-2-1140x597.jpg 1140w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">With the improvement in chatbots, it will further enhance the overall customer experience. In fact, organizations report a reduction of up to 70% in call, chat, and email inquiries after implementing a virtual assistant.\u00a0<\/span><\/p>\n<h2 id=\"how-can-chatbots\"><b>How can chatbots improve the shopping experience?<\/b><span style=\"font-weight: 400;\">\u00a0\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">When it comes to shopping, chatbots can interact with customers, understand their requirements, suggest products, and place orders from a single discussion.\u00a0\u00a0<\/span><span style=\"font-weight: 400;\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This reduces the time shoppers require to scroll and sort through a list of products. Instead, they can navigate directly to the products that meet their needs. This level of convenience elevates the standard shopping experience.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here is another example of how chatbot does a great job in improving the shopping experience. It begins by asking a few questions, such as if the customer wants to see men\u2019s or women\u2019s clothing and what kind of apparel they prefer.\u00a0<\/span><\/p>\n<h2><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3432 size-full\" src=\"https:\/\/staging.evincedev.com\/blog\/wp-content\/uploads\/2021\/09\/5.JPG.jpg\" alt=\"How chatbots improve shopping experience\" width=\"1200\" height=\"628\" srcset=\"https:\/\/staging.evincedev.com\/blog\/wp-content\/uploads\/2021\/09\/5.JPG.jpg 1200w, https:\/\/staging.evincedev.com\/blog\/wp-content\/uploads\/2021\/09\/5.JPG-300x157.jpg 300w, https:\/\/staging.evincedev.com\/blog\/wp-content\/uploads\/2021\/09\/5.JPG-1024x536.jpg 1024w, https:\/\/staging.evincedev.com\/blog\/wp-content\/uploads\/2021\/09\/5.JPG-150x79.jpg 150w, https:\/\/staging.evincedev.com\/blog\/wp-content\/uploads\/2021\/09\/5.JPG-768x402.jpg 768w, https:\/\/staging.evincedev.com\/blog\/wp-content\/uploads\/2021\/09\/5.JPG-120x63.jpg 120w, https:\/\/staging.evincedev.com\/blog\/wp-content\/uploads\/2021\/09\/5.JPG-750x393.jpg 750w, https:\/\/staging.evincedev.com\/blog\/wp-content\/uploads\/2021\/09\/5.JPG-1140x597.jpg 1140w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><b><\/b><\/h2>\n<h2 id=\"how-do-chatbots\"><b>How do chatbots improve eCommerce conversions?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">As mentioned above, the retail spend via chatbots globally will reach $142 billion by 2024, up from $2.8 billion in 2019. This indicates that more and more people will buy products using chatbots in the coming years.\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are some ways <\/span><a href=\"https:\/\/evincedev.com\/custom-ecommerce-website-development\" target=\"_blank\" rel=\"nofollow\"><span style=\"font-weight: 400;\">how eCommerce<\/span><\/a><span style=\"font-weight: 400;\"> chatbots improve conversions:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It allows you to check out within the chat, thereby eliminating the multiple steps required to buy the product.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Chatbots answers common customer queries instantly, such as return policies, size charts, and more. This eliminates the last-minute obstacles and makes customers confident about purchasing from you.\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It engages customers and reminds them about abandoned carts every time they visit your website.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It can be used to offer returning customers special offers to encourage them to purchase from you.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It assists them even outside business hours and helps them with the buying process. This means your business handles customers\u2019 queries and increases conversions while you\u2019re at your home enjoying family time.\u00a0<\/span><\/li>\n<\/ul>\n<h3 id=\"building-a-next-generation\"><b>Building a Next-Generation Chatbot<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Chatbots improve customer experience and generate sales. However, not all chatbots are the same. Therefore, you need to choose your eCommerce website developer carefully.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/evincedev.com\/\" target=\"_blank\" rel=\"nofollow\">EvinceDev<\/a> provides <\/span><span style=\"font-weight: 400;\">eCommerce businesses<\/span><span style=\"font-weight: 400;\"> with high-quality websites with chatbots that can answer your buyers\u2019 queries, generate more sales, and enhance the overall shopping experience. These chatbots employ natural language processing to understand human language better and assist them with highly relevant answers.\u00a0<\/span><\/p>\n<h3 id=\"wrapping-up\"><b>Wrapping Up<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Chatbots have become an integral part of eCommerce businesses. They allow customers to get answers to their queries 24\/7. For retailers, they reduce the pressure on their support team and boost conversions. <\/span><span style=\"font-weight: 400;\">Have you implemented chatbots on your online store?<\/span><span style=\"font-weight: 400;\"> If not, what\u2019s stopping you? <a href=\"https:\/\/evincedev.com\/contact-us\/\" target=\"_blank\" rel=\"nofollow\">Contact EvinceDev<\/a> today to see how we can help you grow your eCommerce business!<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chatbots are not new in ecommerce. Major retailers have been using chatbots for years now. However, many businesses are still figuring out how (and if) chatbots help enhance the ecommerce shopping experience. Since you are reading this, I\u2019m assuming you, too, have a similar question. In this article, we will discuss: What are chatbots? Why [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3433,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[701,21,681],"tags":[690,566,691,692,136],"class_list":["post-3429","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automation","category-ecommerce-development","category-retail-e-commerce","tag-chatbots","tag-ecommerce","tag-ecommerce-app-development","tag-ecommerce-web","tag-ecommerce-web-development"],"acf":{"featured_image":"On","custom_text":"","question_and_answers":null,"key_takeaways":null},"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/staging.evincedev.com\/blog\/wp-json\/wp\/v2\/posts\/3429","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.evincedev.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.evincedev.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.evincedev.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.evincedev.com\/blog\/wp-json\/wp\/v2\/comments?post=3429"}],"version-history":[{"count":0,"href":"https:\/\/staging.evincedev.com\/blog\/wp-json\/wp\/v2\/posts\/3429\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.evincedev.com\/blog\/wp-json\/wp\/v2\/media\/3433"}],"wp:attachment":[{"href":"https:\/\/staging.evincedev.com\/blog\/wp-json\/wp\/v2\/media?parent=3429"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.evincedev.com\/blog\/wp-json\/wp\/v2\/categories?post=3429"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.evincedev.com\/blog\/wp-json\/wp\/v2\/tags?post=3429"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}